משלוח

We currently ship within Israel only.

Order Processing

Orders are prepared and dispatched within up to 3 business days after your order is confirmed.

For the purposes of this policy, business days are Sunday through Thursday, excluding Israeli public holidays.

You will receive a confirmation once your order has been shipped.

Delivery

Delivery times begin after your order has been dispatched and may vary depending on the delivery location and shipping provider.

Shipping costs and available delivery options will be shown at checkout.

Please make sure your shipping address and phone number are correct before completing your order. If you notice an error after placing your order, please contact us as soon as possible.

We cannot guarantee changes to an address once an order has already been shipped.

Delays

We do our best to make sure orders are dispatched on time. Occasionally, deliveries may be delayed due to the shipping provider, holidays, security circumstances, weather, or other events outside our control.

If your order appears to be significantly delayed, please contact us and we will be happy to help.

Returns & Cancellations

Returns and cancellations are accepted in accordance with applicable Israeli consumer protection law.

For standard online purchases, customers may request cancellation within 14 days of receiving the item or receiving the transaction details, whichever is later, subject to the conditions and exceptions provided by law.

Returned jewelry must be kept in its original condition and should not be worn, damaged, altered, or otherwise used beyond what is reasonably necessary to inspect it.

Where permitted by law, return shipping for a change-of-mind return is the customer's responsibility.

Where legally applicable, cancellation fees may be deducted in accordance with Israeli law.

Any statutory cancellation period or consumer right that is more favorable to the customer will take precedence over this policy.

Personalized or Custom-Made Jewelry

Certain personalized, engraved, altered, or custom-made pieces may not be eligible for cancellation or return where an exception is permitted under Israeli law.

Any applicable restrictions will be communicated before or during the ordering process.

Incorrect or Damaged Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with:

Your order number
A description of the issue
Clear photographs of the item

We will review the issue and arrange the appropriate solution in accordance with applicable Israeli consumer protection law.

Returned or Unclaimed Packages

If an order is returned to us because an incorrect address was provided or because the package was not collected, additional shipping charges may apply if the customer requests that the order be sent again.